Shipping & Returns
SHIPPING
(CONTIGUOUS UNITED STATES)
Orders within Continental United States are shipped via UPS, FEDEX or USPS. Tracking number & details delivered via e-mail after order placement.Free Standard Shipping on orders $50+ valid to the 48 contiguous United States. Standard 2-6 Business Days
All orders will be processed within 48 hours of receipt
Note: Shipments to Alaska & Hawaii may require additional time in transit depending on location.
APO/FPO - USPS
Redback Boots USA ships free to APO/FPOs using USPS. Express or Overnight shipping is not available.
ORDER PROCESSING
ALL ORDERS ARE SENT FROM OUR WAREHOUSE:
955 SOUTH ANDREASEN DR. ESCONDIDO, CA 92029
Orders are processed and packed only on normal business days (Monday through Friday), with the exception of the following days:
Memorial Day
Thanksgiving
Day after Thanksgiving
Christmas Eve
Christmas Day
Independence Day
Labor Day
New Year's Eve
New Year’s Day
Please take note that orders placed between 12 p.m. Friday and 11:59pm Sunday PST will not be processed until Monday morning.
EXCHANGES
We are not accepting exchanges at this time, rather refunding your order. Simply return your merchandise and we will credit your original method of payment. Then you can order any color, any size and style you want by starting a new order.
RETURNS
Redback Socks will gladly accept your return of new, unworn items within 30 days of purchase for credit towards your original method of payment. Send product back to the address below along with proof of purchase (Green Picking Sheet or email confirmation page) and your credit will be processed within 7 business days.
If your return is due to our error, we will refund the shipping costs. We do not accept Socks that are damaged, soiled or show wear. A restocking fee may be incurred.